New Clients

Welcome. Here's what your first visit looks like.

What to bring.

For a general-practice wellness visit: prior medical records (we can request them from your previous vet — just give us the practice name on intake), current medications, your animal's typical diet, and a stool sample if it's been more than a year since the last one. For a specialty consult: all prior imaging and bloodwork, the referring DVM letter (if applicable), and a list of current medications and supplements.

What the visit looks like.

General-practice appointments are 30 minutes. Specialty consults are 45 minutes (oncology consults are 60 minutes). We schedule by appointment; we do not stack consults in 15-minute increments and we do not run a walk-in clinic. New-client intake adds 10–15 minutes to the front of the first appointment for paperwork — please arrive 15 minutes early on your first visit.

The exam itself is unhurried. Your DVM will spend the first ten minutes on the exam, the next ten on the conversation about your animal, and the remaining ten on the plan — vaccines, diagnostics, follow-up, referral if needed. If we need a specialist's eye, the handoff happens across the hallway, often during the same visit.

Payment & insurance.

We are a fee-for-service practice. Payment is due at the time of service. We accept all major credit cards, debit, and CareCredit. We accept all major pet insurance carriers — Trupanion, Healthy Paws, ASPCA, Pets Best, Embrace, Nationwide — and we submit claims directly on your behalf so the carrier reimburses you per your policy.

For surgical and specialty procedures, we provide a written estimate before scheduling. A non-refundable scheduling deposit is required for elective surgery; the balance is due at discharge.

Fees, the honest list.

We publish our common fees because hiding them does no one any favors.

GP wellness exam
$185 — 30 minutes with a GP DVM.
Specialty consultation
$385–$425 — 45–60 minutes with a board-certified specialist.
Vaccines
$45–$95 per vaccine, lifestyle-selected.
Annual bloodwork panel
$225 — CBC, chemistry, UA, heartworm/4DX.
Routine dental cleaning
$585+ — includes anesthesia, full-mouth radiographs, scaling, polishing.
Concierge wellness membership
$895/year flat — see the membership page.

Fear Free protocols.

The practice is certified Fear Free. If your animal is anxious — at the vet specifically or in general — let us know on intake and we will discuss pre-visit gabapentin and other anxiety-reduction protocols. We have a cat-only waiting and exam area. We do not believe in fighting the patient to get the exam done; we believe in changing the environment so the exam is possible.

Request an Appointment

Tell us a little about your animal.